Level Up Player Development — Controlled Beta Privacy Notice
Version: LEVEL_UP_BETA_PRIVACY_NOTICE_V1_2026-08-10
Who Level Up is for
Level Up Player Development is an adult-directed athlete-development service for parents and guardians, coaches, and training facilities. For a minor athlete participating in the controlled beta, the parent or guardian is the Level Up account holder and operates the online account.
We may process account-holder information such as name, email address, authentication and security information, and support or privacy communications.
We may also process information about a managed athlete that the parent/guardian or an authorized coach provides, including name, age, sport, position, facility or team context, training availability, equipment and experience, development goals and priorities, assigned plans, progress or performance information, feedback, and bounded training-readiness information.
We do not need an athlete's exact birth date, home address, school, precise location, medical diagnosis, detailed medical history, treatment information, medication information, or medical-clearance documents for this controlled beta, and those items should not be submitted.
We use information to create and manage athlete-development plans, deliver training information, manage authorized coach and facility access, maintain account and service security, provide support, handle privacy requests, and evaluate operation of the controlled beta.
Training-readiness information
Training-readiness information may cause a recommended training workload to be reduced, modified, or stopped.
Level Up does not provide medical diagnosis, treatment, medical advice, or return-to-play clearance.
Who may access information
Appropriate information may be available to the adult account holder, authorized coaches, authorized facility administrators, and Level Up operators as necessary to provide the service.
We also use service providers to operate the application and communications, currently including providers for database/authentication and application data (Supabase), website hosting (Netlify), automated authentication email (Resend), business/privacy communications (Google Workspace), and delivery of certain software assets (jsDelivr).
External drill-learning links may direct an account holder to YouTube only when the account holder chooses to open them.
Advertising and tracking
During this controlled beta, Level Up does not sell personal data, use athlete or account-holder information for targeted advertising, or use behavioral advertising.
The production beta does not use a behavioral product-analytics SDK, and Resend open and click engagement tracking is not enabled.
Operational providers may maintain ordinary security, delivery, and request logs needed to operate their services.
Minor athletes
For a minor athlete, the parent or guardian controls the Level Up online account and supplies or manages information about the athlete.
The minor is not being asked to independently register for or operate a Level Up online account during this controlled beta.
Browser and downloaded copies
Some account or application state may remain on a device through browser storage.
Plans or reports downloaded or printed by an account holder may also remain on that device or in the account holder's files and should be handled appropriately.
Retention and deletion
We retain information only while reasonably needed to operate the beta, provide the development service, maintain security and audit integrity, or satisfy applicable obligations.
If an account holder withdraws or requests deletion, Level Up will first revoke or unlink access and then review applicable account, athlete, plan, progress, feedback, device-held, email, and audit records for deletion or anonymization.
Some limited security, audit, backup, or provider records may remain until they are no longer reasonably necessary or cycle out under applicable operational requirements.
Access, correction, withdrawal and deletion requests
The adult account holder may request access to information, request correction, withdraw from the controlled beta, or request deletion by contacting:
privacy@levelupplayerdevelopment.com
We may verify the request through the email address associated with the account before acting on it.
If you disagree with how a request is handled, you may reply to that address and request another review.
Security
We use access controls and other safeguards intended to protect account and athlete information.
No Internet service can guarantee absolute security.
Changes during beta
Because Level Up is in controlled beta, the product and this notice may change.
Material changes affecting participating families should be communicated to the adult account holder, and a new acknowledgment should be obtained if the authorized processing materially changes.